Joshua Vasey

Team Lead | Productivity Applications

Strategic Team Lead specializing in application service delivery, governance implementation, and people management. Expert at establishing robust governance frameworks, defining service standards, and building high-performing teams that deliver exceptional productivity solutions. Proven track record in transforming application delivery models, implementing continuous improvement initiatives, and developing talent while ensuring compliance and operational excellence across enterprise productivity suites.

Get In Touch Download CV

About Me

As a Team Lead in Productivity Applications, I bring together deep technical expertise and strategic leadership to drive digital transformation initiatives. My journey from hands-on technical roles to people management has given me a unique perspective on bridging the gap between technology and business objectives.

I specialise in implementing governance frameworks, delivering productivity applications, and leading high-performing teams. My approach focuses on continuous improvement, stakeholder engagement, and fostering a culture of innovation while maintaining operational excellence.

Having progressed through service desk operations to system engineering and now team leadership, I understand the full technology stack and can effectively mentor team members at all levels. I'm passionate about leveraging technology to solve complex business challenges and empowering teams to deliver exceptional results.

Newcastle Upon Tyne, United Kingdom

info@joshvasey.co.uk

0191 820 0744

Professional Experience

June 2025 - Present

Team Lead | Productivity Applications

Mott MacDonald | Full-time

Leading cross-functional teams in implementing governance frameworks and delivering new productivity applications
Managing people development, performance, and career progression for team members
Driving BAU continual improvements and optimising application delivery processes
Implementing strategic initiatives to enhance productivity tool adoption across the organization
Collaborating with stakeholders to align technology solutions with business objectives

July 2023 - June 2025

Service Desk Supervisor

One IT Support | Full-time · 2 years

Successfully managed service desk operations supporting businesses of all sizes
Led culture change initiatives resulting in improved team performance and customer satisfaction
Implemented disaster recovery procedures and enhanced operational resilience
Developed and mentored team members, resulting in improved service delivery and career progression
Managed escalations and maintained SLA compliance

August 2022 - July 2023

System Engineer

One IT Support | Full-time · 1 year

Architected and deployed Windows Server infrastructure for multiple client environments
Led disaster recovery planning and implementation for critical business systems
Managed complex server migrations with zero unplanned downtime
Provided third-line support for Windows and Linux server environments
Developed and managed high-performing networks

November 2021 - August 2022

Technical Support Engineer

One IT Support | Newcastle Upon Tyne, England · 10 months

Delivered technical services across endpoint, server, public cloud, telephony and networks
Resolved complex technical issues, with the majority of issues resolved on first contact
Participated network and server architecture
Provided continual improvement of internal systems

Technical Skills

Leadership & Management

Team Leadership People Management Service Delivery Governance Implementation Change Management Stakeholder Engagement Performance Management

Technical Infrastructure

Windows Server Linux Administration RDS Clusters Active Directory SCCM Enterprise Networking VoIP Systems Veeam Backup

Cloud & Productivity

Microsoft 365 G Suite Azure Cloud Migration SaaS Implementation Productivity Applications CI/CD Workflows

Security & Compliance

Computer Forensics Security Analysis Disaster Recovery Red/Blue Team Exercises Digital Material Analysis Cyber Essentials+ Compliance

Service Management

Service Desk Operations Incident Management Problem Resolution Customer Relationship Management Process Improvement BAU Operations ITIL Foundation

Key Projects

On Premise to Cloud Migration

Led organisation-wide migration to Microsoft 365, from on premise Active Directory and Exchange

Technologies: Microsoft 365, PowerShell, Entra ID, SharePoint

Service Desk Transformation

Managing continual improvement across the service desk, increasing value from existing tooling and developing skillsets to improve the customer experience and reduce MTTR

Technologies: ITSM, ITIL, Process Automation

Disaster Recovery Management

Ensured robust business continuity plans were built and followed, allowing full estate recovery in less than 24 hours

Technologies: Veeam, PowerShell, Windows Server, Site-to-Site VPN

Education & Certifications

Education

Degree in Computer Forensics and Security

Leeds Beckett University - 2021

Certifications

ITIL® Foundation - AXELOS Global Best Practice (Oct 2024)

Testimonials

"It has been a pleasure to manage Josh and watch him evolve. Josh consistently provided high energy customer service and was able to utilise his advanced technical knowledge to overcome most hurdles and issues. Acting as a mentor to other engineers he was a great asset to the team and I would not hesitate in recommending Josh for any technical role."

Billy Parker

Technical Services Manager @ One IT Support

October 22, 2022